Property Buyer is a regulated property buying company which provides property services to its customers. We understand however that on occasion’s things can go wrong.
With Property Buyer being a founding member of the NAPB and its property services monitored by the Property Ombudsman we operate a complaints handling procedure which is in accordance with our regulatory provisions.
Property Buyer hope that their clients never need to make a formal complaint, but should this ever arise our complaints handling procedure must be adhered too.
Property Buyers Complaints Procedure
Property Buyer is fully committed in providing the best service provision to customers.
We understand on occasions that mistakes may occur and therefore we will deal with this complaint immediately. Property Buyer deals with complaints seriously, and they can help us improve our service provision. If you feel that Property Buyers employees have made a mistake or if you have found something which is not acceptable please contact us.
How to Make a Complaint
If you need to make a complaint, the address for correspondence is:
86-90 Paul Street
Even if you have made your complaint verbally to Property Buyer, you will still need to issue your complaint in writing in accordance with our complaints procedure.
When Property Buyer receives your formal written complaint, you will be contacted within 7 working days. The case handler at Property Buyer will present their understanding of the complaint and provide their findings.
Within 21 days of receipt from your initial written complaint to Property Buyer, we will clearly state the conclusion to the investigations and confirm what actions (if any) will be taken.
If you are not happy with Property Buyers decision or the way the complaint has been handled you are entitled to contact Property Buyers redress scheme, The Property Ombudsman:
If you are a customer / general public:
The Property Ombudsman
43-55 Milford Street
Tel: 01722 333306